Billing policy

Refund & Cancellation

Clear terms for canceling an IRIS digital subscription, changing team seats, and reporting a duplicate or erroneous charge.

Effective: August 23, 2026

1. Subscription plans

Volterra IRIS is a digital subscription service operated by Volterra Advisors LLC. Paid team plans cost $9 USD per licensed user per month or $99 USD per licensed user per year. The selected cadence, seat count, and total are presented before purchase. We do not offer trials, coupons, or promotional discounts under these plans.

2. Canceling renewal

A workspace owner or administrator may cancel at any time. Start cancellation in IRIS billing settings and complete it in Stripe’s hosted billing portal. Cancellation stops the next automatic renewal and takes effect at the end of the current paid billing period. The paid workspace remains available through that date.

Canceling does not retroactively reduce the current period and does not create a prorated credit or cash refund for unused time.

3. Seat changes

  • Seat increases: An increase confirmed in IRIS takes effect immediately after Stripe verifies payment. Any corresponding charge is shown before confirmation.
  • Seat decreases: A decrease is scheduled in IRIS for the next renewal and must not fall below active members and outstanding invitations. It does not create a mid-cycle credit.

4. Refund eligibility

Subscription, renewal, and seat fees are nonrefundable after a valid charge, except:

  • a duplicate charge for the same authorized purchase;
  • an erroneous charge caused by an IRIS or payment-processing error; or
  • where applicable law requires a refund.

We do not issue refunds for unused time after cancellation, forgotten renewals where the renewal terms were disclosed, failure to remove a user before renewal, dissatisfaction with third-party event information, or an organization’s internal change in personnel or priorities.

5. Requesting charge review

Email j@volterraadvisors.com or call 410-600-9000 promptly after noticing a disputed charge. Include the account email, workspace name, charge date, amount, and a brief description. Do not email full card details. We may request additional non-sensitive information needed to locate and verify the transaction.

Eligible refunds are returned through Stripe to the original payment method. Posting time is controlled by the payment network and financial institution.

6. No shipping or physical returns

IRIS access, content, and workspaces are delivered electronically. No physical item is shipped, so there are no shipping charges, delivery windows, return labels, exchanges, or restocking fees.

7. Payment-data handling

Stripe processes payment information. IRIS does not receive or store full payment-card numbers or card security codes. See the Privacy Policy for additional information.

8. Contact

Volterra Advisors LLC
428 Halsey Road
Annapolis, MD 21401
j@volterraadvisors.com
410-600-9000